By the way, I wanted to say that I never could have predicted that I would say this about my basement but: I LOOOVE it. I sometimes go downstairs and look around and sigh :-)
And WOW were you guys ever right (and awesome!) in your advice in the flooring. So glad you talked me out of the laminate !!! The floor is PERfect for the amount of kid activity it's been taking !!!
Thanks so much for the quality of life improvement ! You guys do awesome work!
In the summer of 2015 my wife and I purchased a home in Kanata that needed lots of work (installation of hardwood flooring, electrical and plumbing work, wall framing and load bearing reinforcement). We hired Copperstone (Norm Schilder was our point guy) after getting tons of quotes. We picked Norm because he seemed the most knowledgeable, most friendly, and most straightforward. Norm was very accommodating and helped us save money wherever he could. Still, whenever you embark on such a huge job you worry that you found the right guy… We’ve hired general contractors before and always felt like we had been taken advantage of.
Now that the work is over I’m pleased to report that our initial assessments held true. Norm stuck to schedule (had the work done while we were away for a 1 week vacation) and budget. I especially appreciate how he kept us in the loop while we were away. For me, Norm perfectly balanced getting the work done (making minor decisions on the fly and asking for direction when issues arose. I like to consider myself a handy person. At the very least I have enough knowledge to know when a job is done poorly or well. The Copperstone guys do top notch work! I honestly still don’t understand how they accomplished some of the finer detail work.
In the end, their biggest selling point for me is trustworthiness. When Norm quotes me a price I feel good knowing that I’m not getting gouged and that the final price will match the quote pretty closely. Copperstone is now our go to place for any work around the house that I can’t do myself.
It's taken me so long to thank you because I've been cooking up a storm in my new wonderful kitchen! Not just cooking, but socializing, reading, reflecting, you name it, at the peninsula. It's because of you that everything works so smoothly. I, Joe, Fabray and my son when he's over, are glued to this room. Also, your surprise gift was really appreciated! Each item so thoughtfully chosen. Thanks! All the best as you continue your career designing beautiful places.. and in your role as a foster parent. Am so glad our paths crossed!
We have been enjoying our beautiful new kitchen and dining area for almost two months now, and we hardly know where to start in thanking you and the whole team at Copperstone Kitchens.
When we told friends and co-workers that we were undertaking a kitchen renovation including the removal of a load-bearing wall, everyone had a horror story to share with us...most of them involved months and months of delays, mess, and upheaval. By contrast, our experience couldn't have gone more smoothly or congenially. It was absolutely wonderful to have you liaise with throughout the project, with you exceedingly pleasant nature, great listening skills and creative ideas. We are 100% happy with every single decision we made with your guidance and advice.
Jeff and Jordan were fantastic- showing up every morning by 8:00 am, they wasted no time getting to work; they were always professional, polite, smart, creative at finding solutions to tricky problems (like re-routing unexpected ducts) and even swept up the floor every day before they left! After having them in our home almost every day for three weeks, they started to feel like part of the family!
Lindsey was also a joy to work with and was very competent, professional and pleasant every time we dealt with her. Same goes for Marcus, who popped in from time to time to check on how things were progressing. Special mentions also to the backsplash tiling expect Joe, and Steve the electrician - they are both perfectionists and it shows in their work.
We have received wonderful compliments from every single person who as seen our new kitchen and dining room - everyone things it is absolutely beautiful... and we do too. Based on our word - of - mouth recommendations, you should be getting a lot of phone calls!
Thanks so much to all of our friends at Copperstone for ensuring our renovation went so smoothly; it exceeded our expectations in every way.
Hello Jackie, Lindsey and Jeff,
We are so thrilled with our finished kitchen/family room. We wanted to thank you, and everyone else involved, for helping us to realize our dream for the space. We are pleased to share this letter of recommendation for your use with other potential clients. We'd also be happy to answer any questions they may have.
We recently completed a large renovation of our kitchen, family room, and dining room with Copperstone Kitchens. We are thrilled with the results! Every aspect of the project, from design to scheduling to execution went smoothly. We were initially very nervous about finding a trustworthy contractor, but we immediately felt comfortable with the team at Copperstone and the level of service they provided. Everyone always acted with great integrity and professionalism. Simple things like always returning phone calls/ emails right away, providing estimates and updated designs or quotes quickly, doing the work as promised on time and on budget, never left us doubting Copperstone's commitment to our project.
The design phase was a bit intimidating at first. There was a huge number of decisions to be made, but Jackie was excellent at breaking the work into smaller pieces so as not to be overwhelmed or miss anything. She was terrific at translating our descriptions and pictures into a design that matched our style and budget. She was great at keeping track of all the details and changes, never missing a thing. She struck a great balance between esthetics and function. She was also happy to provide opinions on any aspect of the project when asked, from lighting fixtures, to places to shop for furniture, to paint colors, etc. Her involvement didn't end once construction started, which we really appreciated.
Lindsey was also a great pleasure to work with for the scheduling of the project. She was outstanding in keeping us completely informed throughout the project about dates and milestone and what to expect. She easily accommodated different trades that we supplied for audio/ visual and fireplace installations, seamlessly working them into the overall schedule. She was onsite frequently, making sure everything was running on schedule and especially for those critical milestones like cabinet delivery and countertop install. We can't say enough about the quality of the workmanship. Jeff and the guys (Ron and Bill) were simply outstanding. They were meticulous and highly skilled. Everything they worked on, the stacked stone fireplace, the cabinets, the tray ceiling, the glass tile backsplash... all of it just looks stunning, and this is in large part due to the quality of their work. They were on time every day, kept the work site tidy and safe, were always professional and courteous. We felt completely comfortable with them in the house having them around our two young children. Jeff was always happy to take whatever time was necessary at the start or end of the day to give us a summary of the work and to answer any questions we had or work though any decisions or changes with the project. He even assisted the other contractors who weren't from Copperstone, ensuring the project kept moving when they hit snags in their installations.
In summary, our project was completed on time and on budget to our complete satisfaction. This was due to the abilities of Jackie, Lindsey and Jeff. We wouldn't hesitate to work with any of these individual's from Copperstone again on our next renovation. They were a delight to work with and did an amazing job.
Copperstone Kitchens became our choice, among many, to renovate our 70's kitchen. Collectively, in our past homes we have had 3 kitchens renovated. This experience was ON-TIME,,ON-BUDGET & ORGANIZED... Copperstone, is a full service established team, with designers, project manager, carpenters, electricians and plumber , professionally co-ordinated with respect for our privacy,, as the project involve 6-7 weeks of arriving 8 am to 5pm, daily.
Now don't get me wrong,,,unpacking a kitchen, setting up a temporary one, eating sandwiches & pizza a lot,,,cleaning up after extensive drywalling, having 2 dogs to adapt to trades people coming & going, We did enjoy the process, really. PEACE OF MIND IS PRICELESS...
The job was to gut the existing 1960 kitchen and create a 2014 kitchen in the same space - a challenge which the designer Shannon O'Callaghan rose to. The guys who worked on the job (both Copperstone employees and the subs) were very professional. Like all good workmen, the Copperstone workmen (and a few workwomen) were problem solvers who assumed that things would not be square and they would have to work to make things fit correctly. And since I was often working from home through the process I appreciated that they did not subject me to blaring radios throughout. The biggest asset this company has is Lindsey Wardrop who is their project manager. She is smart, personable, and an excellent communicator. She kept me informed throughout about what would be happening next. Everyone always showed up when they said they would and did what they said they would do. I continued to live in the house from the day they gutted the kitchen on the first working day after the New Year until the job was done. I thought it would be sheer hell but it all went very well indeed. This is my 6th major renovation (between this house and an earlier house). Copperstone was among the top people I have worked. It wasn't cheap but you get what you pay for.
Copperstone Kitchens recently renovated our kitchen and much of our main floor, and we couldn't be happier with the results. The custom design reconfigured our space and made it much more efficient and attractive. Moving the fridge to a different wall was the catalyst and made the other design changes possible. Our designer, Helen, guided us through the entire process and helped with all the decisions that had to be made.
The entire renovation was done by a team of skilled tradespeople who really took pride in their work. Each part of the job was done on schedule, and the project was finished in the predicted time. We appreciated the team's respect and consideration throughout the job as it allowed us to live in the house while the work was being done, and the process was both interesting and painless. We would certainly recommend Copperstone to anyone who is planning to renovate.
Our kitchen renovation was our largest investment in our home so far. We needed to have our floor replaced in the kitchen. Since we had to do that, we decided to do new cabinets, new countertop, and new backsplash at the same time. We have a galley style townhouse kitchen, so we also wanted to extend one counter further and make a breakfast bar / peninsula. The only things we did not change were appliances and wiring (we did change the overhead lighting and added under cabinet lighting ourselves).
We chose Copperstone Kitchens for the job and are so glad that we did. If you watch HGTV you see all the problems that come up during home renovations. It can be stressful for sure, however with Copperstone, it was almost stress free! First of all - the people who work there are awesome. From our designer, Helen, to Lindsey and the guys who worked in the house, everyone we met with and worked with were so friendly, so helpful and so pleasant! This is really important to us since these people are going to be in our house for a significant amount of time. Secondly, the price they quoted us, was the price we paid! No hidden costs that came up after the work started. Finally, the work was done on time. The work started Nov 5 and we had our kitchen back on Nov 28. Overall, the whole process was so organized and the communication was fantastic - we especially liked their online project tool for communication. We've already recommended Copperstone Kitchens to others thinking of getting their kitchens renovated. It's hard to believe a renovation can be enjoyable but this actually was!